Competitive Benchmarking and User Insights for IT Software Provider User Research Competitive Analysis and User Interviews What are users’ experiences across 5 key use cases, how do competitors measure up, and how do users expect platforms to change over the next 5 years? Our client had developed a north star vision for their product, and…
Central Health Kiosk App Design UX Design UX design of web app for reaching more potential patients Central Health, an organization which provides access to healthcare services to those 200% or below the Federal Poverty Guidelines by coordinating a network of area healthcare providers, needed technology to help pre-screen and capture information while at health…
RX Outreach redesign UX Design Redesign for organization that makes prescriptions affordable Rx Outreach’s site was outdated and confusing. Not only were users having trouble finding what they needed, but the phone calls the questions generated caused employees to lose productivity. The redesign was focused on helping users find what they need online and reduce…
Designing for Emotional Context UX Design UX Redesign for DAniel’s Plumbing Daniel’s Plumbing was struggling to stand out in the competitive Austin market. The website had an average bounce rate of over 95 percent and few users were converting into customers. Our goal was to reduce the bounce rate and increase conversions with a streamlined…
Scheduling Tool for Health Clinic Ux Strategy Improving response time for schedulers The Austin Diagnostic Clinic’s Centralized Scheduling section is responsible for taking patient phone calls and scheduling them for appointments with the majority of more than 150 physicians and mid-level practitioners who practice at ADC. They faced an efficiency problem. They were using a…
Circlage Surgical Evaluation Platform UX Strategy | USEr Research | UX Design Health Startup UX Circlage is a web-based platform that evaluates surgical performance using AI. It was part of the Johns Hopkins Hexcite program, a startup incubator for clinicians and health products. The founders, Dr. Shameema Sikder and Dr. Swaroop Vedula designed the AI…
NKFM Coaches Portal and Admin UX UX Strategy | User research | UX Design system for easy management of data for diabetes prevention programs The National Kidney Foundation of Michigan needed an easy and efficient way to help the coaches who run their diabetes prevention workshops submit participant data. The data needed to be turned…
Health Clinic UX Redesign USEr Research | UX Design Maximizing the patient digital experience The Austin Diagnostic Clinic’s doctors and providers serve thousands of patients in and around the greater Austin area. ADC’s services span both primary and specialty care, as well as nearly a dozen auxiliary services. It has more than 150 doctors and…
Austin PBS Digital Strategy Ux Strategy Defining the Future for Digital properties Austin PBS underwent major update of their physical space and lead staff. They wanted to update their web presence to match. However, they needed direction on how to bridge the gaps between their digital channels and guidance on how to best showcase their…